Assisting New Transit Riders, Including those with Disabilities, via an App Designed for All

Planning and riding public transportation can be particularly daunting for new transit riders, especially those with intellectual disabilities. Transit agencies are also challenged with balancing the demand for paratransit services and its rising costs. Additionally, paratransit can be limiting to riders – advance registration of 24 hours or more is often required to book trips and there are often long waiting times. Riders receiving travel training to use fixed-route transit gain the freedom to travel more frequently, attend job interviews and work, and become more involved in the community.