Social Media Analysis for Transit Assessment

The impact of personal opinions, attitudes, and belief is significant in decision-making processes for public transportation services. Therefore, stakeholders and transportation planners have been trying to collect various information on public transit service and performance to assess quality and management strategies. In this regime, social network service (SNS) can be considered as a large but unorganized database of information where individuals exchange event base attitude and sentiment (i.e., experience from individual transportation activity).